Mobile Rock USA Rental policies
What is the area that Mobile Rock USA covers?
Mobile Rock USA is located in Northern California in Sacramento. Although our home base is in Sacramento, we have managed to build a wide area of customers. We do A LOT of events in in the bay area as well as far north of California near the Oregon board as well as far up into Nevada.
Mobile Rock USA event has annual clients in Chicago and New York. Mobile Rock USA has some very specialized Rockwall’s that no one else has making the demand for our services wide reaching.
So to answer the question, there is no where that we will not go.
What is your deposit requirement and why do you require a deposit?
We require a 50% deposit to secure the requested equipment on the day requested. Why does Mobile Rock USA require a deposit? Well, it is simple, supply and demand. Mobile Rock over the past 30 years has built a large customer base and to ensure we are able to deliver a good service to you we only take so many events in one day and some specialized equipment we only have 1 of. By requiring a deposit tells us that the event and the equipment is confirmed and we will not risk on missing out on a rental if the customer changes their mind.
What is the cancelation Policy for Mobile Rock?
To cancel or reschedule, sufficient notice must be given – at least 1 week prior to start of your event. Cancellation of event with less than 72-hour notice forfeits entire deposit.
Cancellation after set-up has begun forfeits any refund.
Postponement of event with at least 1-week notice may entitle you to use all or part of your deposit towards a timely rescheduled event at our discretion.
Any rescheduled event is subject to availability of activities at the time of notification of postponement.
What is Mobile Rock USA weather policy?
Mobile Rock USA knows how much time that goes into planning the perfect event. With this in mind, Mobile Rock USA will not cancel your event for rain alone. However, there is a lot of other factors that can go into making the decision if an event should be cancelled or not. We will work with you to determine if safety will ever be compromised due to weather. Due to the construction and height of our Rockwall’s we will cancel Rockwall rentals due to the increased risk of lighting when raining.
The only weather that Mobile Rock USA will cancel for is WIND. If there is a high wind advisory or gust greater then 20mph Mobile Rock USA will regretfully have to cancel your event rental. Safety is our number 1 priority and with your safety and the safety of your guest in mind we do not feel it would be safe to go forward with the event. As much as being on the news is great for Mobile Rock we only wish to be on the news for positive news.
In any case of cancelation on part of Mobile Rock USA will hold your deposit to be applied toward any future event with out expiration.
If my event is from 12-4pm when can I expect for Mobile Rock USA arrive?
Mobile Rock USA travels an hour plus for most of its customers. When an event time is book, we know how long it takes us to set up the equipment in time for your event to start. Typically, we arrive 1-2 hour prior to the event start time to ensure all the equipment is set up and ready to go.
What payments does Mobile Rock USA accept?
Mobile Rock USA can accept Cash at the time of set up at your event. All major credit card payments are accepted with an additional processing fee applies. Checks may be accepted with prior approval, but we never accept personal checks only company checks are accepted.
What is my responsibility to ensure safety of my guest?
Safety is Mobile Rock USA number one priority. All inflatables have the rules prints on a label attached to each unit with specific instructions for each unit. You are responsible to read instructions for each unit. Failure to follow instructions could lead to injury or damage to the unit.
Typically, each unit allows for 5-8 kids of same size and jumping ability in at a time. Some basic rules for all inflatables:
No shoes – Shocks are optional
No sharp objects
NO SILLY STRING
No food or candy
Do not allow older kids or adult jump with small kids at the same time
What kind of surface can the inflatables or Rockwall’s be set up on?
We suggest grass above any other surface. Grass helps reduce the heat on hot day, makes for softer landing and your guest at your event tend to stay a little longer.
Our inflatables can also be set up indoors surfaces, asphalt and concrete.
SUFACRES THAT WE CAN NOT SET UP ON
Sand, Gravel, Rocks, Bark or Mulch, large twigs or branches and surface area must be free of any animal droppings.
How much electricity do I nee need for my event?
Mobile Rock USA makes this pretty easy. Ever inflatable, extreme attraction or anything we have to offer our website will tell you how blower motors is required to operate the unit. Ever inflatable requires a minimum of 1 blower, some of the large units require 2-3 blowers to operate.
Mobile Rock USA does not supply a power source unless requested. Each blower motor will need a dedicated 20AMP circuit to run it. Each blower motors uses 8-12AMPS. There is a surge at the starting of each blower and due to this surge, that is why you are only able to run 1 blower off each breaker. For larger events with multiple units, we highly suggest using generator to pull the power from. Adequate electric is very important and a huge safety concern if there is not adequate power and this could lead to the unit deflating while children are inside. Selecting your set up area is important if you are trying to use the available electricity. Each blower motor must be within 50 feet of the source of electricity – whether it be an outlet or a generator. Each blower comes with a 50-foot cord to help extend power over the 50’.
Lessee agrees to indemnify and hold MOBILE ROCK USA, what does this mean?
Lessee agrees to indemnify and hold MOBILE ROCK USA harmless from any and all claim, actions, suits, proceedings, costs, expenses, fees, damages and liabilities, including, but not limited to, reasonable attorney’s fees and costs, arising by reason of injury, damage, or death to persons or property, in connection with or resulting from the use of the leased equipment. This includes, but is not limited to, the manufacture, selection, delivery, possession, use, operation, or return of the equipment. Lessee hereby releases and holds harmless MOBILE ROCK USA from injuries or damages incurred as a result of the use of the leased equipment. MOBILE ROCK USA cannot, under any circumstances, be held liable for injuries as a result of inappropriate use, God, nature, or other conditions beyond its control or knowledge. Lessee also agrees to indemnify and hold harmless MOBILE ROCK USA from any loss, damage, theft or destruction of the equipment during the term of the lease and any extensions thereof.